POSITION SUMMARY:
This position is primarily responsible for supporting various worldwide clinical evaluations of the RapidPulse products by providing the evaluation sites with comprehensive technical training, on-demand case support, and on-going site engagement. Additionally, this position shall support the interests of the business by supporting industry/academic conferences, collecting customer feedback, providing medical expertise to internal teams and external stakeholders, and working collaboratively with the marketing and R&D organizations. This role will require significant US and/or worldwide travel with the opportunity to interact in a hospital setting directly with physicians.
KEY ACCOUNTABILITIES:
- Learn the product design and procedural steps to effectively act as the main contact for supporting clinical evaluations of the RapidPulse product.
- Provide physician and hospital clinical/research staff training in the use of the RapidPulse Aspiration System during site initiation visits and ongoing in-service training sessions. Responsibilities include:
- Didactic sessions to cover the directions for use, preparation of the RapidPulse Aspiration System, and procedure planning
- Hands-on training using a benchtop model
- Provide on-site 24/7 clinical and technical support for the first cases at each study site as much as possible to ensure the product is used as intended and in accordance to the study protocol
- Develop and maintain relationship with site investigator and research staff to drive screening and enrollment for RapidPulse sponsored clinical studies.
- Willingness and ability to travel in the US and/or worldwide to support evaluations and to remain within about a 15-minute radius of the site to support the cases as they arise (i.e., during the first 1-2 months following site activation at each site as much as possible).
- Liaising with internal departments about product features and functionalities
- Prepare summary reports for the development team with regular updates on the physician's feedback and case results.
- Ensure hospitals conducting evaluations have adequate materials to complete study cases, including RapidPulse tubing sets, pumps, catheters, and other materials as required.
- Maintain a working knowledge of company procedures, FDA Quality System Regulation, ICH GCP and applicable ISO guidelines (i.e., 13485 and ISO 14155:2020).
SKILLS/EDUCATION REQUIREMENTS:
- Bachelor of Science or equivalent experience required.
- Minimum 1 years’ experience in a medical device clinical or customer-facing role.
- Ability to understand and communicate technical product and procedure knowledge.
- Understanding of how to appropriately function within an operating room or cath lab setting.
- Willingness and ability to travel in the US and/or worldwide.
- Possess personal qualities of integrity, credibility, and commitment to RapidPulse core values.
- Must have strong interpersonal, written, and oral communication, organizational, and planning skills.
- Must be able to effectively interface with Physicians and provide excellent case support during procedures.
- Previous work experience in the Neurovascular space is strongly preferred.
WORK ENVIRONMENT
The work is conducted in an office or hospital environment, with some controlled cleanroom activities performed periodically. Experiments and testing are conducted in a laboratory environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
EXEMPT OR NON-EXEMPT: Exempt
TRAVEL REQUIREMENTS: 80%; US and International travel (valid passport required)
Back to Job Postings